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Conflict resolution is not a skillset that comes naturally for most of us because our egos will always want to defend us by proving we’re correct at the expense of actually working to a resolution, so what can we do to understand the psychology of conflict resolution and improve our conflict resolution skills?
What to Listen For
Conflict resolution is a skill most of us have to work on intentionally and consistently because our default as humans is to “resolve” conflicts by proving we’re right rather than trying to understand both sides and come to an actual resolution cooperatively. The best place to start is by recognizing the moment a conflict arises and making the decision to ask questions instead of proving you’re right.
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Resources from this Episode
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